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Spam, Spam, Spam, Spam

At first glance, spam is merely annoying e-mail messages inviting you to buy penny stocks or catch an eyeful of Tiffani and her coterie of college cuties. But in reality, spam (aka Unsolicited Commercial E-mail or UCE) is a scourge that costs consumers money, slows down the Internet, and renders online forums unusable and information hard to find.

Would you accept an advertising flyer postage due? Then don't accept spam. Because spam is cheap and easy, UCE has been flooding the Internet, forcing Internet Service Providers (ISPs) to pay for lost productivity as well as additional bandwidth, disk space, and server resources. Those expenses are passed on to you, the consumer. The bulk of spam is so great that $2 to $3 of every e-mail user's monthly bill goes to spam-fighting efforts and equipment upgrades by their ISPs.

This form of intrusive advertising also has the chilling effect of eroding the very foundations of e-commerce. A survey of 1,410 e-mail users by the Spam Recycling Center, an organization that tracks spam and forwards it to the appropriate government agencies, revealed that more than 70 percent of respondents believe it is at least "somewhat likely" that spammers targeted them because they had shopped online. This lack of trust in e-commerce hurts legitimate companies that do business online.

As if that weren't bad enough, spam is illegal in many places. Many states have instituted spam-specific laws, and several federal laws have been proposed.

Despite the fact that the majority of e-mail users dislike spam, the Direct Marketing Association (DMA), an organization with 4,800 members, still sees spam as a valuable marketing tool. The porn spam and stock scams are ruining UCE for legitimate businesses, the DMA says–conveniently forgetting the cost-shifting aspect of spam. On January 10, 2000, the DMA launched the e-Mail Preference Service (e-MPS), which allows consumers to add their e-mail addresses to a "do not send" list similar to the DMA's Direct Mail Preference Service for postal mail. e-MPS is a smoke screen to make people think that the industry is regulating itself and that spam is not a problem.


Links Ad Nauseam

Sneakemail is a free service that you can use to generate disposable email addresses. These "sneak email" addresses are aliases of your real address, which is kept hidden. You can enter these Sneakemail addresses into web forms or use them to contact e-businesses without the risk of your real address being abused or bought and sold.

CAUCE: The Coalition Against Unsolicited Commercial E-mail.

CAUCE Europe

CAUBE Australia

CAUCE India

Interested in tracking down and reporting spammers yourself? For the technical-minded, there's a detailed tutorial on how to decipher e-mail headers at Reading E-mail Headers.

Spam Cop lets you simply paste in a spam including full headers, and within seconds it will parse the headers for you and generate a report addressed to the responsible parties.

Don't know how to view an e-mail message with full headers? Before using Spam Cop, check out the instructions at Spam Cop or Put a Spammer in the Slammer.

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Slam Bad Ads!

Here's what you can do to help stop spam:

1. Call or write a letter to the DMA and ask them to change their stance on unsolicited commercial e-mail.

1120 Avenue of the Americas
New York, NY 10036-6700
H. Robert Wientzen, President
Phone: 212-768-7277 ext. 1604
Fax: 212-302-6714
president@the-dma.org

2. It was discovered that AT&T and PSINET willingly host spammers. In fact, they have a special contract they use for spammers, in which they promise not to disconnect hosted Web sites that are advertised via spam in response to complaints. Send a letter to AT&T And PSINET and ask them to stop hosting spammers.

AT&T
32 Avenue of the Americas
New York, NY 10013-2412
Contact: C. Michael Armstrong, Chairman and CEO
Phone: 212-387-5400
Fax: 212-387-5695
Online Feedback Form

PSINET
44983 Knoll Square
Ashburn, VA 20147-2692
Contact: Harry G. Hobbs, President & CEO
Phone: 703-726-4100
Fax: 703-726-4200

3. According to SpamHaus.org, the Internet Service Providers Qwest.net amd UU.net host more spam service providers than almost all other ISPs combined. Send a letter to these companies and ask them to stop hosting spam providers.

Qwest.net
1801 California St.
Denver, CO 80202
Contact: Afshin Mohebbi, President
Phone: 303-992-1400
Fax: 303-992-1724

UUNet
22001 Loudoun County Parkway
Ashburn, VA 20147
Contact: J. Tal Bevan, President
Phone: 703-206-5600
Fax: 703-206-5601
Toll Free: 800-488-6384

4. If you receive a spam that is fraudulent or that violates your state law, you can report it to various government agencies.

Pyramid Schemes: pyramid@ftc.gov
General Fraud: uce@ftc.gov
Stock Scams: enforcement@sec.gov and cyberfraud@nasaa.org
Postal Fraud: fraud@uspis.gov
Fraudulent Health Claims: otcfraud@cder.fda.gov


You can also report the company to the attorney general of the state they do business in and to the Better Business Bureau through their online complaint form.

5. We don't recommend contacting a fraudulent spammer directly. But if you get spammed by a business you know to be legitimate, write them a letter and try to educate them on the error of their ways. There are too many to list here, but you can find the contact information for most businesses on Hoovers or Big Yellow.

6. Write a letter to your Representative and Senators and ask that they support anti-spam legislation to protect you from the costs of this intrusive advertising method. (This link also provides senators' and reps' e-mail addresses.)

7. Recycle your spam at The Spam Recycling Center. They will pass the spam on to your representative as well as make it available to software companies to improve their spam filter products.

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